Privacy Policy – C3 Car Care Center

C3 Car Care Center (“we”, “our”, “us”) respects the privacy of our customers and is committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, website, or communication channels.


1. Information We Collect

We may collect the following types of personal information:

  • Customer name
  • Contact details (phone number, email address)
  • Vehicle details (make, model, registration number)
  • Billing and payment-related information
  • Communication records (calls, messages, emails, WhatsApp chats)
  • Service history and preferences

We do not knowingly collect sensitive personal data unless required for lawful business purposes.


2. How We Use Your Information

The information collected is used strictly for:

  • Booking and providing car care services
  • Customer communication regarding appointments, service updates, and invoices
  • Processing payments and refunds, if applicable
  • Warranty registration and service documentation
  • Improving service quality and customer experience
  • Legal, accounting, or compliance purposes

We do not sell, rent, or trade customer data to third parties.


3. Sharing of Information

Customer information may be shared only in the following cases:

  • With product manufacturers (e.g., Garware, 3M, LLumar, XPEL) for warranty or product registration, where applicable
  • With payment gateways or financial institutions for transaction processing
  • When required by law, regulation, or legal process

All third-party sharing is limited to the minimum information necessary.


4. Data Security

C3 Car Care Center takes reasonable technical and organizational measures to safeguard customer information against unauthorized access, misuse, loss, or disclosure.

  • Physical records are securely stored
  • Digital records are access-controlled
  • Only authorized staff can access customer information

5. Data Retention

Customer information is retained only as long as necessary for:

  • Service delivery
  • Warranty obligations
  • Legal, tax, and accounting requirements

Once no longer required, data is securely deleted or anonymized.


6. Customer Rights

Customers have the right to:

  • Request access to their personal information
  • Request correction of inaccurate data
  • Request deletion of personal information, subject to legal obligations

Requests can be made by contacting us using the details below.


7. Marketing & Communication

We may occasionally send service-related updates, offers, or reminders via phone, SMS, WhatsApp, or email. Customers may opt out of promotional communication at any time by informing us.

Transactional and service-related communication cannot be opted out of.


8. Website & Online Forms

If you submit information through our website, Google Forms, Meta lead forms, or other online platforms, the data is used only for responding to inquiries, bookings, and service-related communication.

We are not responsible for the privacy practices of third-party platforms.


9. Changes to This Privacy Policy

C3 Car Care Center reserves the right to update or modify this Privacy Policy at any time. Updates will be effective immediately upon posting or internal implementation.


10. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

C3 Car Care Center
29/8 Dr Ambedkar Sarani Topsia
Kolkata – 700046, West Bengal, India
📞 Phone: 7044480775
📧 Email: info@c3carcarecenter.in